Privacy Policy

Privacy Policy

At Enga Beauty Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.engabeauty.com or purchase our products and services. Please read this policy carefully to understand our practices regarding your personal information.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect includes:

A. Personal Information

When you make a purchase or create an account with us, we may collect personal information such as:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (credit/debit card details)
  • Purchase history

B. Non-Personal Information

We may collect non-personal information about your visit to our website, including:

  • Browser type and version
  • IP address
  • Operating system
  • Referring website
  • Browsing behavior (pages visited, time spent, etc.)

C. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze website traffic, remember your preferences, and tailor our content. You can manage your cookie preferences in your browser settings, but disabling cookies may limit certain features of our website.

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: To process and fulfill your orders, including shipping and handling returns.
  • Customer Support: To provide customer support and respond to inquiries or issues you may have.
  • Marketing and Communication: To send you promotional offers, newsletters, and updates about our products and services, with your consent.
  • Website Improvement: To analyze and improve the functionality of our website and enhance user experience.
  • Security: To protect against fraudulent activities and ensure the safety of our website and customers.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that assist us with payment processing, shipping, data analysis, and other business operations. These companies are only permitted to use your personal information to perform their services on our behalf.
  • Legal Obligations: We may disclose your personal information if required to do so by law or in response to valid requests from public authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring company, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. We use encryption and secure payment gateways to safeguard your payment information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing your orders, providing customer support, or complying with legal obligations. When your information is no longer required, we will securely dispose of it.

6. Your Rights

As a user of our website and services, you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request that we correct or update any inaccuracies in your personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in any email or by contacting us at info@engabeauty.com.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. Please note that we have no control over these websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website and services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review the policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Enga Beauty Ltd
11th Floor Office, 25 Cabot Square
Canary Wharf
London
E14 4QZ

Tel: 020 7205 4894
Email: info@engabeauty.com
Website: www.engabeauty.com