Term & Conditions

Terms and Conditions

These Terms and Conditions outline the rules and regulations for the use of Enga Beauty Ltd’s website and services. By accessing this website or purchasing products from Enga Beauty Ltd, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use our website or purchase any products.

1. General Information Enga Beauty Ltd ("we," "us," or "our") operates the website www.engabeauty.com ("Website"). Our registered office is located at:

Enga Beauty Ltd
11th Floor Office, 25 Cabot Square
Canary Wharf
London
E14 4QZ
Tel: 020 7205 4894
Email: info@engabeauty.com

2. Products and Services We specialize in high-quality hair styling tools and accessories, including hair straighteners, flat irons, curling irons, hair dryers, and other related products. All products are intended for personal use, and any unauthorized commercial use or resale is strictly prohibited unless agreed in writing by Enga Beauty Ltd.

3. Ordering and Payments

  • Placing an Order: By placing an order on our website, you confirm that the information provided is accurate and that you are authorized to use the payment method submitted. All orders are subject to acceptance and availability.

  • Pricing: All prices displayed on the website are in GBP (£) and include VAT, unless otherwise indicated. We reserve the right to change prices without prior notice. Any price changes will not affect orders that have already been confirmed.

  • Payment: Payments must be made at the time of order. We accept various payment methods, including major credit and debit cards, and PayPal. By submitting your payment information, you authorize Enga Beauty Ltd to charge the full order amount to the payment method provided.

4. Shipping and Delivery

  • Processing Time: Orders are processed within 1-2 business days after receiving your confirmation email. If we experience a high volume of orders, processing may be delayed. In such cases, you will be notified via email.

  • Shipping Options: We offer both standard and express shipping. Delivery times are estimates and may vary based on your location, shipping method selected, and other factors beyond our control. Shipping fees will be calculated at checkout.

  • International Shipping: We provide international shipping to selected countries. International customers are responsible for any customs duties, taxes, or additional fees charged by their local authorities. These charges are not included in the shipping fees paid to Enga Beauty Ltd.

  • Delivery Issues: If your order is delayed or fails to arrive, please contact us at info@engabeauty.com. We will work with the carrier to resolve any issues.

5. Returns and Refunds

  • Eligibility: We accept returns within 30 days of the delivery date, provided the product is unused, in its original packaging, and in the same condition that you received it. You must provide proof of purchase.

  • Non-returnable Items: Personal care items, opened hair tools, and products marked as "final sale" are non-returnable due to hygiene reasons.

  • Refunds: Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.

6. Product Warranty

All our products come with a standard 12-month warranty against manufacturing defects. This warranty does not cover damage caused by improper use, accidents, alterations, or general wear and tear. If your product is faulty within the warranty period, please contact us at info@engabeauty.com for assistance.

7. Intellectual Property Rights

All content on the Enga Beauty Ltd website, including product images, descriptions, text, logos, and graphics, is the property of Enga Beauty Ltd or its licensors and is protected by intellectual property laws. You may not use, copy, reproduce, or modify any part of this website without prior written consent from Enga Beauty Ltd.

8. Limitation of Liability

Enga Beauty Ltd shall not be held liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use or misuse of our products or services. Our liability is limited to the purchase price of the product in question.

We are also not responsible for any loss or damage resulting from delays in shipping, including any delays caused by customs clearance for international orders.

9. Force Majeure

Enga Beauty Ltd shall not be liable for any failure to perform its obligations where such failure is a result of force majeure (e.g., acts of God, government action, pandemic, strikes, natural disasters, or other events beyond our control).

10. Customer Obligations

By using our website and purchasing our products, you agree to:

  • Provide accurate and up-to-date information when placing an order.
  • Refrain from using our products for unlawful purposes.
  • Comply with all applicable laws and regulations, including local customs regulations for international orders.

11. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will be posted on this page and will take effect immediately. It is your responsibility to review the Terms and Conditions regularly to stay informed of any updates.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Enga Beauty Ltd
11th Floor Office, 25 Cabot Square
Canary Wharf
London
E14 4QZ
Tel: 020 7205 4894
Email: info@engabeauty.com
Website: www.engabeauty.com